Privacy Policy

Clearwater Health DPC (“we”, “our”, or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.

1. Information We Collect

We may collect the following:

  • Contact Information (such as name, email address, and phone number)

  • Scheduling Information (such as preferred appointment dates/times)

  • Usage Data (such as pages visited and IP address via cookies or analytics tools)

We do not collect medical details (e.g., symptoms, diagnoses, or DOB) through this website unless you choose to register as a patient.

2. How We Use Your Information

We use your information to:

  • Respond to inquiries and provide customer support

  • Schedule appointments and send reminders

  • Send follow-up communication if you request more informationImprove our website and marketing effectiveness

We may use third-party tools such as Meta (Facebook) and Google Ads to serve targeted ads. These tools may use cookies or tracking pixels to collect browsing behavior. You can control ad personalization through your browser settings or visit www.aboutads.info

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3. HIPAA Disclaimer

This website is for informational and scheduling purposes only. Protected Health Information (PHI) is not collected via this website unless you become a registered patient. Once registered, your information is protected under our separate HIPAA-compliant systems.

4. Communications & A2P Compliance

By submitting your contact information, you consent to receive communications from us via text message or email. Standard message and data rates may apply. You may opt out at any time by replying “STOP” to a text message or by contacting us.

We comply with A2P 10DLC regulations, and all marketing or informational messages are sent only to users who have opted in.

5. Data Security

We take reasonable technical and administrative measures to protect your data but cannot guarantee 100% security of information transmitted over the internet.

6. Your Rights

You may request access to, correction of, or deletion of your data by contacting us at:


Clearwater Health DPC

1440 Chapel Ridge Rd Ste 110 Apex, NC 27205

[email protected]


(910) 586-1960

7. Changes to This Policy

We may update this policy from time to time. Changes are effective immediately upon posting to this page.

Terms & Conditions

Welcome to Clearwater Health DPC. By accessing or using our website, you agree to these ter

1. Services Provided

Clearwater Health DPC provides direct primary care services, urgent care services, and aesthetic services. Telehealth is available only to active members.


2. Not for Emergency Use

This website and our services are not intended for use during emergencies. If you are experiencing a medical emergency, call 911 immediately.


3. Appointments & Communication

You may book appointments online. You agree to provide accurate contact information and to receive appointment reminders or updates via text or email.


You may also receive follow-up messages if you’ve expressed interest in our services. You can opt out at any time.

4. Payments & Refunds

Payment is due at the time of service unless otherwise arranged. Membership fees are non-refundable once services have begun. Specific refund policies may apply to prepaid packages (e.g., aesthetics).

5. Intellectual Property

All content on our website, including logos, text, and graphics, is the property of Clearwater Health DPC. You may not copy, distribute, or use this content without permission.

6. Limitation of Liability

We make no warranties about the accuracy or completeness of content on this site. We are not liable for any damages resulting from your use of our website or services, except as required by law.

7. Governing Law

These terms are governed by the laws of the state of North Carolina.

8. Updates

We reserve the right to update these terms at any time. Continued use of our website constitutes your acceptance of any changes.